Delete your data · Plant Identifier AI

The short version. You can delete your account and everything in it from inside the app, in about three taps, without emailing anyone and without waiting for us.

Settings → Delete account

That removes your plants, your photos, your care history and your profile from our servers. It is immediate and it cannot be undone.

Deleting everything — in the app

Open Plant Identifier AI.
Go to the Settings tab.
Tap Delete account and confirm.

When you confirm, the following are deleted from our servers:

Your profile — display name, language and time zone
Every plant in your collection, with its nicknames, locations and notes
Every photo you uploaded, including growth-timeline photos, from private storage
Your identification and health-check history
Your care schedules and the record of waterings and feedings
Your notification tokens, so reminders stop reaching your devices
Your sign-in credentials, so the email address is free to use again

There is no grace period and no soft-delete hiding a copy for later. If you want your plants back afterwards, you would be starting a new collection from scratch.

Deleting individual items instead

If you would rather not remove the whole account:

One plant — open it, then delete it. Its growth photos and care schedules go with it.
One scan — delete the entry from History. This also gives you the quota slot back.
Your name — clear it in Settings → Edit profile.

Data held by others on our behalf

Some things are not ours to delete from a button in our app:

Your advertising ID — reset or delete it in Android Settings → Google → Ads. This is a device-level control that applies to every app, not just ours.
Analytics and crash data — held by Google Firebase and expiring on Google's own retention schedule. It is not linked to your name or email.
Purchase records — held by Google Play. Tax and refund law requires Google to keep transaction records, and we cannot erase them. Manage subscriptions at Google Play subscriptions.

Cancel your subscription before deleting your account. Deleting your data here does not cancel a Plant Pro subscription — only Google Play can do that, at the link above. Delete the account while a subscription is live and you would keep being billed for something you can no longer use.

Deleting the app's data from your phone

Uninstalling removes the local copy. To clear it without uninstalling, use Android Settings → Apps → Plant Identifier AI → Storage → Clear data.

Note that this only clears the copy on your device. Your account and its contents stay on our servers until you delete the account itself, which is the whole point of the app being able to restore your collection on a new phone.

Requesting deletion by email

If you cannot reach the in-app option — you have lost access to the account, or the app will not open — email support@inplexstudio.com with the subject Data deletion request.

So we can find the right account, please include whichever of these you have:

The email address you signed up with
Roughly when you installed the app
Your Google Play order number, if you subscribed

We aim to acknowledge within a few working days and to complete deletion within 30 days. We will confirm by email when it is done.

If you used the app as a guest and never created an account, there is no email address tied to your data and we have no way to identify which records are yours. In that case use Settings → Delete account in the app while you still have it installed — once the app is uninstalled, that guest data can no longer be reached by either of us.

What we keep, and why

Aggregate, non-identifying statistics — counts that no longer point to any individual, such as how many identifications were run in a month.
Shared species reference data — the care profiles and species information the app looks up. This is not your data; it is the same for every user.
Records we are legally required to keep — principally transaction records, as described above.

Questions

support@inplexstudio.com · See also our Privacy Policy.